Refund Policy

REFUND POLICY

1. GENERAL CONDITIONS
All items purchased from Pasquale Bruni Jewelry are covered by this Refund Policy. We want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with an item, you may return it in its original condition within the timeframe specified below, subject to the terms and conditions contained in this policy. This policy applies only to products purchased directly through the official Pasquale Bruni Jewelry website or authorized boutiques. Products purchased from unauthorized third-party retailers are not eligible for return or refund under this policy. Please retain your original sales receipt or order confirmation as proof of purchase, which is required for processing all returns and refunds. We reserve the right to modify this Refund Policy at any time, and such modifications shall be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

2. RETURN PERIOD
You have thirty (30) calendar days from the date you receive the item to initiate a return for a refund. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging, including all tags, labels, certificates, protective wrapping, and any accompanying documentation (such as warranty cards or authenticity certificates). Items that show signs of wear, damage, alteration, or are not in resalable condition will not be accepted for return and may be sent back to you at your expense. For hygiene and safety reasons, certain items, such as pierced earrings, cannot be returned unless defective. Special order items, customized pieces, and items marked as “final sale” or “non-returnable” at the time of purchase are not eligible for return or refund.

3. RETURN PROCESS
To initiate a return, you must first contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns received without a valid RMA number will not be processed. Please include the RMA number clearly on the outside of your return package. You are responsible for shipping the item back to us using a traceable and insured shipping method. We strongly recommend that you retain the shipping receipt as proof of return. Pasquale Bruni Jewelry is not liable for any return packages that are lost, stolen, or damaged in transit. Therefore, we cannot issue a refund for such items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow a reasonable period for the inspection process.

4. REFUNDS
If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment within a certain number of business days. The time it takes for the credit to appear on your account depends on your card issuer’s policies. Please note that we can only issue refunds to the original payment method used for the purchase. We are unable to issue refunds to a different card or account. The refund amount will be for the value of the product(s) returned. Please note that original shipping charges are non-refundable. If you received a promotional discount on your order, the refunded amount will reflect the discounted price paid. For returns that are a result of our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping. In all other cases, return shipping costs are the responsibility of the customer and will be deducted from the refund amount. Any applicable duties, taxes, or customs fees imposed at the time of delivery are generally non-refundable.

5. EXCHANGES
We currently do not offer direct exchanges through our online system. If you wish to exchange an item for a different size, color, or product, we recommend that you return the original item for a refund following the standard return procedure. Once your refund is processed, you may place a new order for the desired item on our website. Please be aware that the availability of items may change between the time of your original purchase and your new order. We cannot guarantee that a specific item will be in stock when you are ready to re-order.

6. DEFECTIVE OR DAMAGED ITEMS
We meticulously inspect every item before shipment. However, if you receive a product that is defective, damaged, or not as described, please contact our customer service team immediately upon receipt, and no later than seven (7) calendar days from the delivery date. Provide your order number and detailed photographs or a video clearly showing the defect or damage. We will review the case and provide instructions for returning the item. For verified defective or incorrect items, we will cover all associated shipping costs and promptly issue a full refund or arrange for a replacement, subject to availability. We reserve the right to inspect the returned item to confirm the nature of the defect or discrepancy before issuing a refund or replacement.

7. NON-RETURNABLE ITEMS
Certain items are non-returnable for health, safety, or custom-made reasons. This category explicitly includes, but is not limited to:

• Pierced earrings for hygiene reasons, unless they are defective.
• Any item that has been worn, altered, engraved, resized, or otherwise modified after purchase.
• Items purchased during special sales events that were explicitly marked as “Final Sale” or “Non-Returnable.”
• Gift cards, digital products, or services.
• Items not purchased directly from an official Pasquale Bruni Jewelry channel.

8. GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return upon approval. The gift credit may be issued in the form of an electronic voucher or store credit. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver’s original payment method, and they will be notified of your return.

9. LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe after receiving our approval notification, please first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted. There is often a processing period before a refund is reflected in your account. If you have done all of this and you still have not received your refund, please contact our customer service team for further assistance.

10. CONTACT
For any questions regarding your return, to initiate a return, or for clarification on this policy, please consult the customer service information provided on our official website.