Frequently Asked Questions (FAQs) – Pasquale Bruni Jewelry
Welcome to the official Pasquale Bruni Jewelry FAQ. Here, you’ll find answers to the most common questions about our products, services, and policies to ensure a seamless shopping experience.
1. About Pasquale Bruni Jewelry
Q: What is Pasquale Bruni Jewelry known for?
A: Pasquale Bruni Jewelry is renowned for its exquisite Italian craftsmanship and innovative design. Each piece is a harmonious blend of timeless elegance and contemporary artistry, often featuring intricate floral motifs, brilliant gemstones, and exceptional goldsmithing. We are committed to creating jewelry that embodies passion, emotion, and unparalleled beauty.
Q: Where can I buy authentic Pasquale Bruni Jewelry?
A: The only guaranteed source for 100% authentic Pasquale Bruni Jewelry is our official website, pasqualebrunijewelry.com. We do not authorize sales through any other online marketplaces, social media platforms, or unauthorized third-party retailers. Purchasing from official channels ensures you receive a genuine product, full manufacturer’s warranty, and dedicated customer support.
2. Product Information & Care
Q: What materials are used in Pasquale Bruni Jewelry pieces?
A: We use only the finest materials, including high-quality 18k gold (white, yellow, and rose), platinum, and responsibly sourced diamonds and precious gemstones. Each stone is meticulously selected and hand-set by our master artisans in Italy. You can find detailed material specifications on each product’s description page.
Q: How should I care for my jewelry?
A: To preserve the brilliance of your piece:
- Store it separately in its original soft pouch or box to prevent scratches.
- Avoid exposure to harsh chemicals, perfumes, lotions, and chlorinated water.
- Clean gently with a soft, lint-free cloth. For deeper cleaning, use a mild soap solution and a soft brush, then dry thoroughly.
- Remove your jewelry during physical activities, household chores, or swimming.
- We recommend professional cleaning and inspection periodically through our services.
Q: My item arrived, but I need a different size. What do I do?
A: Please contact our Customer Service team through the website to discuss sizing options for your specific item. Sizing availability depends on the design and craftsmanship of the piece. Please note that due to hygiene reasons, certain items like pierced earrings cannot be resized or returned unless defective.
3. Orders & Shipping
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number and a link to monitor its journey. You can also check the status of your order by logging into your account on our website.
Q: What if I am not home to receive my delivery?
A: Our shipping partner will typically leave a notification with instructions for pickup or rescheduling. It is the recipient’s responsibility to follow these instructions. Pasquale Bruni Jewelry is not liable for packages once they are marked as delivered by the carrier. We highly recommend shipping to a secure address where someone can receive the package.
4. Returns, Warranty & Repairs
Q: What is your return policy?
A: We offer a return period for unworn, unaltered items in their original condition with all tags, certificates, and packaging. Please refer to the detailed “Refund Policy” on our website for the exact timeframe, the step-by-step return authorization process, and any non-returnable items (e.g., final sale pieces, customized items).
Q: Does my jewelry come with a warranty?
A: Yes. All Pasquale Bruni Jewelry pieces come with an international warranty against manufacturing defects for a specified period from the date of purchase. This warranty is valid only with a proof of purchase from an authorized retailer like our official website. The warranty does not cover damage resulting from accidents, improper care, loss, or normal wear and tear.
Q: What if my jewelry needs repair?
A: We offer professional repair services for our jewelry. Please contact our Customer Service team to initiate a repair request. You will receive instructions on how to safely send your item to our dedicated workshop. An evaluation will be conducted, and a cost estimate will be provided for any repairs not covered under warranty.
5. Security & Authenticity
Q: Is shopping on your website secure?
A: Absolutely. pasqualebrunijewelry.com employs industry-standard Secure Sockets Layer (SSL) encryption technology. This ensures that all your personal and payment information is transmitted securely and is protected against unauthorized access.
Q: How can I verify the authenticity of my piece?
A: Authentic Pasquale Bruni Jewelry features specific hallmarks, including the “PB” signature and metal purity stamps (e.g., 750 for 18k gold). Each piece is accompanied by an official certificate of authenticity and warranty documentation. If you have any doubts about a piece’s authenticity, please contact us directly with details and photographs.
We hope this FAQ has been helpful. For any further questions not covered here, please do not hesitate to reach out to our dedicated Customer Service team via the contact form on our website. Thank you for choosing Pasquale Bruni Jewelry.